Frequently Asked Questions
What Shipping Methods Are Available?
Express Courier Sri Lanka Post (Normal) Sri Lanka Post (Speed Post)
Do You Ship Internationally?
Yes, We do.
How Long Will It Take To Get My Package?
Express Courier : 1-2 Working days depending on your location Sri Lanka Post (Normal): 2-3 Working days Sri Lanka Post (Speed Post) : 1-2 working days
What Payment Methods Are Accepted?
Credit Cards Paypal Bank Transfer / Deposit Dialog eZ Cash
Is Buying On-Line Safe?
Yes, It is. Thousands or millions of online transactions happens throughout the world and the relevant payment gateways always ensure that each and every transaction happens securely.
Order & Retunrs
How do I place an Order?
Create a login by registering to the site , by clicking the Register button. Add relevant items to your cart . Go To checkout page by clicking on the checkout button. Select the most convenient delivery option to you. Then Click proceed to checkout button , Enter the respective details . Select the relevant payment method. Then Click the place order button on the bottom. If everything has been filled correctly , you will be directed to the relevant payment gateway for completing the transaction. After the payment you will be getting an email and SMS confirming the order.. Now you are a proud customer of eTusker.com
How Can I Cancel Or Change My Order?
Did you change your mind , or forgot to add something , Please contact us on [email protected] for any cancellation or changing of an order.You better be quick as our packing staff never wait after they receive an order.
Do I need an account to place an order?
Not exactly . You can use the guest checkout option. But its better to have an account with us, so that we can update you with latest product information and other useful information. In addition next time you decide to place an order with us , you will never have to go through the little bit long procedure of filling the forms if you have already created an account.
How Do I Track My Order?
For the time being ,You may contact us on 0112735222 for any tracking information on orders to be delivered by Express Courier Service . Online tracking service is yet to be provided by our courier partners . And for the orders to be delivered by Sri Lanka Post, Please be kind enough to call them , referring the number we will be giving to you.
How Can I Return a Product?
You dont like what you ordered. That's fine. Things like that happen very often and we thoroughly understand your feelings. If the order has been made within a week , please contact us on [email protected] or give us a call on 011273522 and let us know. Then follow the instructions.